The following is Appendix I to the general Terms and Conditions and covers our privacy policy:

I. General

Thank you for visiting our website and for your interest in our company. Gana777 is committed to user privacy. This Privacy Policy provides details on whether your personal information is collected, processed and used and how this is done. Personal information refers to information concerning the personal or material circumstances of an identified or identifiable individual. This includes a person's name, address, telephone number and date of birth.
As this information is subject to special protection, we shall only collect it when technically required. The following describes which information is collected during your visit to our website and how it will be used.
When accepting our Privacy Policy by ticking the respective box during the registration process or continuing to use our services after publication of this Privacy Policy, you agree to the terms of this Privacy Policy and consent to the use of your personal information.
Your personal information will be treated as strictly confidential. Our data protection practices comply with all applicable data protection legislation, particularly Chapter 440 of the Malta Data Protection Act. We shall collect, process and retain your personal information for the processing and settlement of your bets and any related enquiries in the context of our betting and casino offering. We also use your data for advertising purposes. You can opt out of behavioural advertising by modifying your personal settings.
This Privacy Policy may be subject to modification from time to time, notably in the event of changes to legislation, the introduction of new laws or revision or expansion of our offering. Any changes will be published on our website. We therefore recommend that you check the Privacy Policy regularly.

II. Special website features

Our website offers various features through which we collect, process and retain your personal information. We explain how this information is used below:

Contact form:
The information collected through our contact form will only be used to process enquiries we receive through it.

Document upload:
Our website offers the option of uploading documents. If you use this feature, the transmitted documents are stored in your data record. The documents will only be used in compliance with the obligation to identify customers.

Payment services:
Should you provide us with account or credit card details or any other such information for the purpose of payment transactions, this data will be collected and may be transmitted to the payment service provider. Additional terms and conditions of the providers may apply. You will be notified thereof in the deposit or withdrawal dialogue box. Please visit https://www.wirecardbank.com/GDPR for further information.

Purchase and redemption of vouchers or voucher balances:
Should you purchase a voucher for a product we offer, we may exchange the information required for the issue and redemption of the voucher with the appropriate providers. Additional terms and conditions of the providers may apply.

Live chat function:
We shall retain and use data recorded via our live chat for the purpose of processing your enquiries.

Login area:
Our website offers a separate login area. If you have forgotten your username or password, you can request that this information is sent to you again after entering your email address. User data used in this login area is collected, retained and processed for the purpose of contract performance, to comply with the obligation to identify a customer, to combat fraud and for trouble-shooting or maintenance of functions. This information will not be forwarded to a third party or otherwise used unless expressly stipulated in the terms of this Privacy Policy. Data collected through the 'forgot username or password' function will be used exclusively to resend the forgotten login information.

III. Newsletter:

If you are a registered user and have not objected to receiving our newsletter, or e.g. have consented to receipt of the newsletter on the occasion of a special promotion, we will use your e-mail address to send you our newsletter featuring information on all of our services. It is possible to cancel the newsletter at any time by clicking the unsubscribe link in the newsletter or by changing your personal settings.

IV. Data transfer / Retention / Conditions of use

We only share personal information with third parties if required to do so by our contractual obligations, in particular for contract processing or to prevent fraud. Personal information is not shared with third parties for any purpose other than stipulated in this Privacy Policy. In particular, information is not transferred to third parties for advertising purposes.
Your data may be processed by group-wide computer networks or by Gana777's contractual partners. We only transfer data to states outside the European Economic Area provided the recipient guarantees a standard of data protection comparable to that in place in Europe. If you provide us with personal information with your explicit consent, this data will be used for the purpose for which consent was requested and for which you granted it. We shall only retain your personal information for the length of time necessary for the intended purpose of data collection or for as long as legally required. Data retention is required by the Remote Gaming Regulations in conjunction with Article 30 of EU Directive 2005/60/EC. You can withdraw your consent at any time.
Your legitimate interests with regard to data protection will be dealt with in accordance with statutory provisions. You may request a copy of the information held on you from the responsible office.
Gana777 is actively engaged in promoting the integrity of sport and preventing match fixing. We collaborate with different organisations and early-warning systems to identify bet fixing. In the event of any suspicion of manipulation, we are entitled to transmit the necessary data to the following organisations: Sport Integrity Monitor Ltd., 24a Soho Square, London, England W1D 4FA, UK; Sportradar AG, Feldliststrasse 2, 9000 St. Gallen, Switzerland; FIFA Early Warning System GmbH, Badenerstrasse 141, CH-8004 Zürich, Switzerland; Intenational Olympic Committee, Route de Vidy 9, 1007 Lausanne, Switzerland. If we are legally obliged or otherwise entitled to check your identity, we reserve the right to protect our rightful interests by verifying your identity with the aid of the following companies: SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden (www.schufa.de), Germany; GB Group Plc, The Foundation, Herons Way, Chester Business Park, Chester CH4 9GB, UK; Iovation Inc., 111 SW 5th Avenue, Suite 3200, Portland, OR 97204, USA. To do so, we transfer the personal information provided to the above-listed companies, who will then run an appropriate check and verification. The information we receive from them will serve as a basis for our decision on whether to establish, conduct or terminate the contractual relationship.
We reserve the right to carry out security checks at any time to validate your identity, age and registration data, and to check your use of services and your financial transactions for a possible breach of our General Terms and Conditions and applicable legislation. Security checks can include, but are not limited to, credit information and/or other forms of confirmation of your data from third-party databases. To facilitate such security checks, you also agree to provide us with all information and documents that we may request. By agreeing to our General Terms and Conditions and our Privacy Policy, you authorise us and our employees, representatives and suppliers to use your personal information and share it with a third party, if we consider it necessary, in order to check the information you provided when using our services. This may, if necessary, involve the transfer of this information outside the country, including to countries outside the European Economic Area (EEA).
Each time you access this website or individual files on the website, we collect, process and retain the following data: IP address, your operating system/terminal settings, website from which file was accessed, name of file, date and time of retrieval, volume of data transmitted, notification of whether data retrieval was successful (so-called web log). This access data is used solely in aggregate form for the ongoing improvement of our website and for statistical purposes.
We use active JavaScript contents from external providers on our website. When you access our site, these external providers may receive personal information relating to your visit to our website. It is possible that this data is processed outside of the EU. You can prevent this by installing a JavaScript blocker such as the browser plugin 'NoScript' (www.noscript.net) or by disabling JavaScript in your browser. However, please note that if you do so, you may not be able to use the full functionality of the websites you visit. We use the following plugins and active script contents from third-party providers on this website:

Google-Analytics:
This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as Google). Google Analytics uses various techniques, including so-called 'cookies', which are text files placed on your computer to help the website analyse how users use the site. The information obtained by Google Analytics about your use of the website will be transmitted to and stored by Google on servers which may be operated outside member states of the European Union as well outside states party to the Agreement on the European Economic Area. In case of activation of IP anonymisation within the Google Analytics tracking code for this website, Google will anonymise your IP address before transmission. This website uses a Google Analytics tracking code, to which the operator “gat._anonymizelp();” is added to enable anonymised collection of IP addresses (so-called IP masking). Google will use this information on behalf of the website operator for the purpose of evaluating your use of the website, compiling reports on website activity and for providing other services relating to website activity and internet usage to the website operator. Google Analytics will not associate your IP address with any other data held by Google. You may refuse the use of Google cookies by selecting the appropriate settings on your browser. However, please note that if you do so, you may not be able to use the full functionality of this website. You can prevent Google’s collection and use of data relating to your use of the website (incl. your IP address) by downloading and installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout/. Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/learn/privacy.html.

Hotjar:
Our website uses Hotjar, a service provided by Hotjar Ltd., Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta (hereinafter referred to as Hotjar Ltd.). Hotjar uses 'cookies' that are stored on your computer to help analyse how users navigate our website. The information generated, such as IP addresses and user activities, may be transmitted to Hotjar Ltd. and stored there on a server. Hotjar Ltd. may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Hotjar Ltd.'s behalf. You can prevent collection and transmission of personal data (particularly your IP address) and use of this information by deactivating JavaScript in your browser or by installing a tool such as 'NoScript'. For more information about data protection when using Hotjar, please visit: https://www.hotjar.com/privacy..

Optimizely:
Our website uses Optimizely, a service provided by Optimizely, Inc., 631 Howard Street, Suite 100, San Francisco, CA 94105, USA (hereinafter referred to as Optimizely Inc.). Optimizely uses 'cookies' that are stored on your computer to help analyse how users navigate our website. The information generated, such as IP addresses and user activities, may be transmitted to Optimizely Inc. and stored there on a server. Optimizely Inc. may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Optimizely Inc.'s behalf. You can prevent collection and transmission of personal data (particularly your IP address) and use of this information by deactivating JavaScript in your browser or by installing a tool such as 'NoScript'. For more information about data protection when using Optimizely, please visit: https://www.optimizely.com/privacy/. An option to opt out is available under the link: https://www.optimizely.com/opt_out/.

DoubleClick:
Our website uses DoubleClick, a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043. DoubleClick is used to display ads when you visit our website. DoubleClick uses information (but no personal data such as your name or email address) relating to your visits to this and other websites so that ads can appear on products and services of interest to you. If you want to find out more about these methods or wish to know what options are available to prevent this information from being used by DoubleClick, click here: http://www.google.de/policies/technologies/ads/.

Google APIs:
Google APIs provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter referred to as Google) are used on our website. These are program interfaces provided by Google. The information generated, such as the IP address, may be transmitted to Google. You can prevent collection and transmission of personal data (particularly your IP address) and use of this information by deactivating JavaScript in your browser or by installing a tool such as 'NoScript'.

Googletagmanager.com:
JavaScript code from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as Google) is loaded on our website. If you have enabled JavaScript in your browser and have not installed a JavaScript blocker, your browser may transmit personal information to Google. To prevent execution of the Google JavaScript code altogether, you can install a JavaScript blocker (e.g. www.noscript.net).
If you use our casino offering, data may be transmitted to platform providers or game manufacturers. The transfer takes place within the framework of commissioned data processing. This means that Gana777remains the responsible entity.
Gana777 reserves the right to use additional services for evaluating the use of its website.

Use of cookies and web beacons
We use cookies and web beacons in our digital offerings and newsletter to make our website more attractive to visitors and to enable the use of certain functions. So-called 'cookies' are small text files, which your browser can place on your computer. The process of placing a cookie file is also known as 'setting a cookie'. You can modify your browser settings to notify you when a cookie is set, to accept them on a case-by-case basis, or to generally accept or generally reject cookies. Cookies may be used for different purposes, e.g. to recognise that your PC has already been connected to a website (permanent cookies) or to save the last pages viewed (session cookies). We use cookies to offer enhanced user comfort. We recommend that you accept the cookies that we set on this website to get the best out of its functions.

V. How and why we use your personal information

We use your personal information in a range of ways that fall into the following categories:
• To provide you with the products or services you have requested;
• To meet our legal or regulatory obligations;
• To monitor our website performance; and
• To provide you with marketing information
Your rights over your personal information differ according to which category and lawful basis these fall into. This sections provides more information about each category, the rights it gives you, and how to exercise these rights. These rights are in bold following each category.

Providing our products and services
We use your personal information to enable you to use our websites, to set up your account, participate in the online casino and to provide you with customer service assistance.
To provide our products and services, we share your information with external organisations working on our behalf. Further information can be found in the Sharing Information section.
This category covers the essential activities required in order for us to provide you with the services you use or have signed up for. If you don’t want your information used in this way, your option is to not use our services and close your account.

Legal and Regulatory Requirements
Gana777 will use your identificationn document and/or proof of address to check your details in order for us to protect our users from fraudulent behaviour and to promote responsible gambling.
We may conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and of applicable law. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases.
We are required to carry out these activities to provide our products and services legally, responsibly, and in line with the requirements stipulated by regulators. We cannot provide you with our services without carrying out these activities, if you don’t want your information used in this way, your option is to not use our services and close your account.

To monitor our website performance
As detailed above, we use cookies and traffic analysis in order to improve the performance of our website and services available. We have a legitimate interest in carrying out these activities and we ensure that we minimise any impact on your privacy.
You have the ‘right to object’ to activities carried out for our legitimate interest if you believe your right to privacy outweighs our legitimate business interests. However, as the activities involved are central to our business, if you wish to object further than managing your cookies this may mean you need to close your account.

Marketing
If you have given us your consent to do so, we will send you offers and promotions via email, SMS or online. We do not share your information with third parties for them to use for their own marketing.
You have the right to withdraw consent or update your marketing preferences at any time.

Your Rights
Your rights to rectification
If you believe the personal information we hold on you is incorrect, you have the right for this to be rectified. For any information that cannot be updated through My Details, please contact [email protected]

Your right to request a copy of your personal information
If you would like a copy of the personal information we hold about you, you should request it through live chat or by emailing [email protected] and we will provide you with a form to complete. The form is not compulsory but helps us to provide you with the information you are looking for in a timely manner. To ensure the security of your personal information, we will ask you for valid proof of identity and once we’ve received it we will provide our response within one month. If your request is unusually complex and likely to take longer than a month, we will let you know as soon as we can and tell you how long we think it will take, such request may also incur an administration cost.

Your right to complain to the regulator
If you believe your privacy rights have been infringed, or you disagree with a decision we have made about your privacy rights, you have the right to complain to your local Supervisory Authority or the place in which the infringement took place.

Your right of erasure
You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right.
The right to erasure does not apply if processing is necessary for one of the following reasons: to exercise the right of freedom of expression and information; to comply with a legal obligation; for the performance of a task carried out in the public interest or in the exercise of official authority; for archiving purposes in the public interest, scientific research historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing; or for the establishment, exercise or defence of legal claims.

VI. Disclosure to Third Parties

We may disclose your Personal Data to third parties:
• if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation;
• in order to enforce or apply the terms of this policy or any other agreements;
• to assist us in providing you with the products and services you request, including but not limited to third party software providers;
• if, in our sole determination, you are found to have cheated or attempted to defraud us, or other users of the service in any way including but not limited to game manipulation or payment fraud;
• for the purpose of research on the prevention of addiction (this data will be made anonymous)
• to protect the rights, property or safety of us, our customers or others; and
• where we have received your permission for us to do so.

VII. Data Storage

Personal Information collected on the services may be stored and processed in any country in which we or our affiliates, suppliers or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside of your country. When we transfer any part of your Personal Data outside the EEA or adequate jurisdictions we will take reasonable steps to ensure that it is treated as securely as it is within the EEA or adequate jurisdictions. These steps include but are not limited to the following:
• Binding corporate rules;
• Model contracts; or
• US/EU privacy shield

Security
We understand the importance of security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in an encrypted and password protected database residing within our secure network behind active state-of-the-art firewall software. We also take measures to ensure our subsidiaries, agents, affiliates and suppliers employ adequate security measures. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any personal information you enter into registration forms on the Application. The encryption process protects your information, by scrambling it before it is sent to us from your computer.

Retention
We retain personal information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, Gana777 takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need your personal information, we securely delete or destroy it.

Third-Party Practices
We cannot ensure the protection of any information that you provide to a third-party online site that links to or from the services or any information collected by any third party administering our affiliate program (if applicable) or any other program, since these third-party online sites are owned and operated independently from us. Any information collected by these third parties is governed by the privacy policy, if any, of such third party.
Our web site may contain links to other web sites, which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. We are not responsible solely the operators of these websites shall be responsible for their functionality or possible errors on the linked sites.

VIII. Data security and data privacy, communication by email

Technical and organisational measures are used to protect your personal information from access by third parties during its collection, processing and retention. This level of protection cannot, however, be extended to communication by email and we recommend that you send all confidential information by normal post.
If you have any questions about data protection, please contact our Data Protection Officer at [email protected]

Disclaimer

The Services operate ‘AS-IS’ and ‘AS-AVAILABLE’ without liability of any kind. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee, nor do we claim that there will be error-free performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of said Personal Information.
When you play casino slots developed by Slotegrator and NetEnt, their privacy policy also applies. It can be found here.
https://www.netent.com/en/netent-privacy-policy-eu/
https://slotegrator.pro/privacy-policy.html