Terms and Conditions

gana777.com is operated under the licence of Technocred S.A. (Address: 9 av. 33-34 zona 11 Colonia Las Charcas Oficina 6. Ciudad Guatemala, Guatemala, NIT: 107937018, Commercial Company Licence No. 149890), a company duly registered under the laws of Guatemala, support@gana777.com.
The "gana777.com Rules" are the terms and conditions that constitute the full, final and exclusive agreement between the Account Holder and Technocred, and which govern the contractual relationship between Technocred and the Account Holder. The gana777.com Rules replace and merge all previous agreements, representations and understandings between the Account Holder and Technocred. By opening a gana777.com Account, registering, logging in, using the Services, participating in the games or accepting any Prize, a visitor or an Account Holder

The Account Holder fully understands and agrees to:
- a) Abide by the gana777.com Rules,
- b) That he/she has read, understood and will adhere to these Terms and Conditions, and
- c) That he/she will comply with all their terms.
- d) It is the customer's responsibility to inform themselves about the relevant laws in their place of residence.
- e) The customer will ensure that they behave in a legal manner when using the website as an individual customer and/or when betting on the website in the jurisdiction of their residence. Gana777 accepts no responsibility in any jurisdiction if the customer violates local laws.
Technocred may update, modify, edit and supplement the gana777.com Rules at any time. Any substantial amendment to the gana777.com Rules shall be notified in advance by Technocred to the Account Holder before it enters into force.

All references in the gana777.com Rules to the singular shall include the plural and vice versa. All references to “the” shall include “a/an” and vice versa.
An "Account Holder" is a person who has a contractual relationship with Technocred by creating a gana777.com account on the website.
A “gana777.com Account” is an account held by an Account Holder, for good faith transactions, for the strict purpose of establishing a normal business relationship with Technocred and with the strict purpose of placing bets and other gambling and gaming transactions.
The "Contract" is the contractual relationship between Technocred and an Account Holder and shall be constituted and governed by the gana777.com Rules, namely these "Terms and Conditions".
The "Website" is the internet gateway accessible through the internet address www.gana777.com where all current and relevant information about the operations of Technocred is published, and through which the Services are provided to Account Holders.
The “Services” are the games and betting offers provided by Technocred to the Account Holder through the Website.
A "Card" refers to all types of cards that have a "payment", "charge", "debit", "credit", "virtual" and/or similar function.
A "Payment Solution Provider" is an intermediary acting as a payment agent for various different payment methods.
A "Financial Institution" is a bank and/or another institution regulated by an applicable national financial services act or similar law.
"Force Majeure" refers to any event or condition beyond the reasonable control of a party that leads to a delay or failure in the performance of that party’s contractual obligations, and for the purposes of the gana777.com Rules includes acts of God, governmental restrictions (including the denial or cancellation of any necessary licence when such denial or cancellation is made without fault of the affected party), wars, outbreak of hostilities, riots, civil commotions, insurrections, acts of terrorism, fires, explosions, floods, theft, malicious damage, strikes, lockouts and/or any other cause beyond the reasonable control of the party whose performance is affected.
“Client Application” shall mean the web browser application opened by the Account Holder to use the Services.
“Software” shall mean all software used by Technocred to offer and/or operate the Services and/or run the Client Application.
A "Prize" is an amount, a bonus or a reward that an Account Holder may win.
An "Inactive Account" is a gana777.com Account that has not recorded any log-in and/or log-out for a period of more than 6 consecutive months.
Gana777 uses Google Analytics, an online analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", data files stored on the customer’s computer which allow analysis of the customer's use of the website. The information generated by the cookie regarding the use of the website (including the IP address) is sent to a Google server in the USA and stored there. Google will use this information to evaluate the use of the website, to compile reports for Gana777 on website activity and to provide other services associated with website and internet use. Google may also provide this information to third parties where required by law or where such third parties process the data on behalf of Google. In no case will Google associate IP addresses with other data held by Google. The customer can prevent the installation of cookies by adjusting the corresponding browser software settings; however, we must point out that, in that case, not all functions of this website may be available in full. By using this website, the customer declares that they agree that Google may process the data collected in the manner and for the purposes set out above. Gana777 reserves the right to use additional services to evaluate the use of this website.
All trademarks, service marks and trade names, as well as images, graphics, text, concepts or methodologies (collectively the "Intellectual Assets") found on the Website, the Client Application and the material contained therein are the exclusive property of Technocred and/or Technocred’s suppliers and partners. The Account Holder is not entitled to exploit or use any Intellectual Assets for any purpose, except as permitted by law.
If any provision contained in these terms and conditions is held by any court or other competent authority to be void or unenforceable in whole or in part, these T&Cs shall remain valid as to the other provisions thereof and the remainder of the affected provision.
The headings are intended to provide clarity and facilitate reading of these terms and conditions. They are not intended to be a means of interpreting the content of the paragraph following each heading.
The headings are not intended to bind Gana777 in any way.
Any waiver by Gana777 of any breach by any User of any provision of these T&Cs shall not be considered a waiver of any subsequent breach of the same or any other provision of these terms and conditions.
This agreement shall be governed by and construed in accordance with the laws of the country of Curaçao, without giving effect to conflicts of law principles. The parties submit to the exclusive jurisdiction of the courts of Curaçao for the resolution of any dispute arising in connection with this agreement. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. If any part of this agreement is found to be null and unenforceable, it shall not affect the validity of the remainder of the agreement, which shall remain valid and enforceable in accordance with its terms. In the case of any dispute between the English version and versions in other languages of the Terms and Conditions and other content of the Site, the English version shall prevail.

2. LICENSES

Technocred holds gaming licence number 8048 / JAZ granted to FUNDACIÓN PEDIÁTRICA GUATEMALTECA,

3. ACCOUNT RULES

3.1 CREATING A gana777.com ACCOUNT
1. A person applying to become an Account Holder warrants and represents that they are not under eighteen (18) years of age. Minors may not register as players and may not hold a gana777.com account. Technocred reserves the right to request proof of age and to carry out checks to verify the information provided. A gana777.com account may be suspended until satisfactory proof of age is provided.
2. A person applying to become an Account Holder further warrants and represents that they:
  - a) Are a natural person (no legal entity will be accepted as an Account Holder);
  - b) Are not a resident of Iran, Iraq, North Korea, Pakistan, Syria, Yemen, the United States of America and other US territories (Afghanistan, France and other French territories, Malta, the Netherlands, North Korea, Portugal, Slovakia, Sweden, Switzerland);
  - c) Are not a professional player in any sport, competition or league where Technocred offers betting;
  - d) Are not restricted by any limited legal capacity;
  - e) Are not acting on behalf of another party;
  - f) Are not classified as a compulsive problem gambler and/or included (either voluntarily or involuntarily) in any register or database of excluded players;
  - g) Will not deposit money originating from criminal activities and/or other unauthorised activities;
  - h) Will not deposit money via a Card that the Account Holder is not authorised to use and/or use a Card in a jurisdiction where betting and gambling are prohibited;
  - i) Will not engage in criminal activities in which a gana777.com account is directly or indirectly involved;
  - j) Are not employed by Gana777, Technocred or any affiliated company;
  - k) Will not use the Services if it is illegal in their country of residence or if they are restricted in any other way from opening a gaming account, buying or using the services of Technocred and/or participating in the games offered. It is the responsibility of the Account Holder to ensure that their use of the website and Technocred’s services is legal;
  - l) Do not find the website or the services offensive, objectionable, unfair or indecent; and
  - m) Will keep their gana777.com Account details up to date with regard to the following: first and last name, country of residence, date of birth, valid e-mail address and telephone number.
  - n) Account Holders are advised to comply with the applicable legislation in the jurisdiction in which they are domiciled and/or resident. Gana777 accepts no responsibility for any action taken by any Authority against any Account Holder.
  - o) Will not deposit money via a Card / mobile account / bank account that the Account Holder is not authorised to use and/or use a Card in a jurisdiction where betting and gambling are prohibited.
3. A person applying for a gana777.com account acknowledges and agrees to:
  - a) all definitions and stipulations set forth in the gana777.com Rules;
  - b) the gana777.com Rules as currently published on the website, as well as any future changes to the gana777.com Rules;
  - c) Curaçao as the place of the contract; and
  - d) the Contract being governed by:
    - (i) the gana777.com Rules published in English and Spanish;
    - (ii) any regulatory provisions or other decisions made from time to time by the Governing Authorities; and
    - (iii) the Governing Law of the Place of the Contract.
4. A person applying for registration warrants and represents that any information provided in their application form is true and correct. Otherwise, Technocred will not register the person and, where that person has already registered, Technocred will block the gana777.com Account when it becomes aware that the person has provided false information when registering as a player.
3.2 MANAGING THE gana777.com ACCOUNT
1. Technocred reserves the right, at its sole discretion and at all times, to:
  - a) Refuse to open a gana777.com account and/or close or suspend a gana777.com account without any explanation;
  - b) Refuse to accept deposits without any explanation;
  - c) Request documents to verify:
    - (i) The identity of the Account Holder,
    - (ii) Their authorisation to use a specific card and/or
    - (iii) Other facts and information provided by the Account Holder. Such a request may be made at any time and Technocred reserves the right to suspend an account pending investigation;
  - d) Transfer and/or licence, without prior notice, data relating to an Account Holder to any other legal person, in any country, provided that Technocred ensures that such data is at all times transferred and handled in accordance with applicable laws, data protection acts and/or similar provisions;
  - e) Transfer and/or licence, without prior notice, the rights and responsibilities of an Account Holder to any other legal person in any country, subject to Technocred ensuring the fulfilment of these responsibilities;
  - f) Hold and manage funds belonging to Account Holders in accordance with generally accepted guidelines for cash management with respect to such funds; this may include a financial institution and/or a payment solution provider entrusted with holding funds on behalf of and/or for the benefit of Account Holders;
  - g) Forfeit and/or confiscate funds available in a gana777.com Account and/or refuse to honour a claim, in the event that, directly or indirectly:
    - (i) the gana777.com Rules have been violated; and/or
    - (ii) other unauthorised activities have taken place in relation to a betting event and/or the operation of a gana777.com Account (including, but not limited to, breach of law or other regulations, violation of third-party rights, fraud and cheating);
    - (iii) it is of the opinion that there are legitimate concerns that a gana777.com Account is, has been or may be used for illegal, fraudulent or dishonest practices;
2. Suspend and/or cancel the Account Holder’s participation in the Services and/or confiscate funds available in their gana777.com Account if the Account Holder is found to be cheating, or if Technocred determines that the Account Holder has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating the Client Application and/or the Software. Refuse and/or reverse the withdrawal of unspent or unused deposits until the verification of these funds is deemed satisfactory.
3. If a gana777.com account has been suspended in accordance with the above clauses and has been suspended for more than 6 months, Technocred reserves the right to charge a monthly administrative fee until the account balance reaches zero. Technocred reserves the right to close the Suspended Account once the account reaches a zero balance. If there are no funds in the account, the account will not be charged and will be closed immediately.
4. Technocred guarantees and represents at all times that it will:
  - a) manage the funds belonging to Account Holders in a safe and appropriate manner; and/or
  - b) bear the cost and pay the Remote Gaming and Betting Tax, as applicable, in the Place of the Contract;
  - c) manage data relating to an Account Holder in accordance with applicable laws, data protection laws and/or similar provisions;
  - d) not offer contingencies to customers to proceed with any transfer of funds between customers’ accounts.
5. Technocred shall keep Account Holders’ funds separate from Technocred’s own funds in a client account held with a financial institution approved by the regulator.
6. The gana777.com account does not accrue interest. The Account Holder shall not treat Technocred as a financial institution.
7. Gana777 only accepts one account per person, household and/or IP address. Any additional account may be suspended and related winnings may be confiscated.
8. An Account Holder may only hold one gana777.com account at a time. In the event that this rule is breached, Technocred reserves the right to block and/or delete the additional gana777.com Accounts held by the Account Holder in breach of this clause and to reassign all funds. No bonus granted to the additional gana777.com Accounts will be reassigned.
  Technocred may consider any account as a duplicate under any or all of the following conditions:
  - a) Use of the same IP address;
  - b) Use of the same device;
  - c) Use of the same mobile / bank accounts / easy payment methods to register, verify, deposit or withdraw.
  - d) Organised betting: Customers must place their bets as individuals. When one or more customers have attempted to place the same bet multiple times, the bets may be cancelled. These rules may also be applied to bets that have already been settled if Gana777 needs to assume that several customers are part of a betting syndicate or if one or more customers have placed the respective bets several times within a short period of time or the bets have been coordinated. In this case, Gana777 reserves the right to withhold the account balance minus the amount of deposits made. In addition, a management fee of 1000 GTQ to 3000 GTQ per account will apply.
9. A gana777.com account is non-transferable. Players are prohibited from selling, transferring or acquiring accounts from or to other players. Funds cannot be transferred between gana777.com accounts.
10. The default currency is the Guatemalan quetzal (GTQ). Gana777 may allow customers from countries outside the euro area to manage their client account in their national currency instead of in euros. The customer’s choice of currency is final and cannot be changed later. The customer has no automatic right to select the currency of the client account.
11. The Account Holder shall not allow any other person, including a minor, to use or reuse their gana777.com Account, to access and/or use any material or information from the Website, to accept any prize or to access and/or participate in the Services.

3.3 RESPONSIBLE GAMING – ACCOUNT SETTINGS
1. An Account Holder may contact customer support and:
  - a) set a limit on the amount they can bet or deposit on their gana777.com account within a specific period of time, depending on their country of residence;
  - b) self-exclude from playing for a defined period of time.
2. An Account Holder who has set a limit as indicated above in a) may change or revoke the limit in the gana777.com account settings. A reduction of a limit takes effect immediately after Technocred has recorded the change. Technocred will not accept a bet from an Account Holder contrary to a limit or exclusion set by themselves as indicated above.
3. Please note that gambling can be addictive.
4. Management reserves the right to monitor players’ gaming activity and use measures to block/limit gaming and access in case a player’s behaviour shows patterns of addictive gambling.

3.4 INACTIVE ACCOUNTS
1. An "Inactive Account" is a gana777.com Account that has no record of any log-in and/or log-out for a period longer than six (6) consecutive months.
2. Technocred reserves the right to charge a monthly administrative fee for Inactive Accounts. The monthly fee for gana777.com accounts is set at 50 GTQ or the equivalent of 5 euros in another currency. The administrative fee will be charged and deducted from the Inactive Account at the beginning of the month following the month in which the gana777.com account became inactive.
3. Technocred reserves the right to close the Inactive Account once the account reaches a zero balance. All Account Holders whose gana777.com accounts remain inactive for 12 months will be notified within 30 days prior to fees being charged to their gana777.com accounts. Therefore, Account Holders may reactivate their gana777.com accounts by logging in/out or withdrawing their funds within the 30-day period without incurring any charges. If any Account Holder reactivates their gana777.com account within three months, any inactivity charges will be refunded.

3.5 CHARGEBACKS
1. Subject to the sub-clauses below and without prejudice to Technocred’s right to seek redress under any applicable legislation, regulation, enactment or policy, or under any other provision of the gana777.com Rules, Technocred shall be entitled to block a gana777.com account when a chargeback has been requested in relation to that gana777.com account.
2. When a chargeback is requested, Technocred will send a "Chargeback Notice" to the Account Holder at the e-mail address specified in the Account Holder’s details, in order to seek confirmation of the Account Holder’s identity and the payment method used to credit to the Account Holder’s gana777.com account any funds that are in no way related to a chargeback (“Unaccounted Funds”).
  In the absence of confirmation from the Account Holder of the Account Holder’s identity and the payment method used to credit the Unaccounted Funds to the Account Holder’s gana777.com account after a Chargeback Notice, Technocred will send two written reminders to the Account Holder’s e-mail address available to it, each of which will be subject to a processing fee of two hundred (200) GTQ taken from the Unaccounted Funds.
3. Where a gana777.com account has been blocked due to a chargeback and the Account Holder has not:
  - a) logged into the gana777.com account for a period of thirty (30) consecutive months; or
  - b) confirmed to Technocred their identity and the details of the payment method used to credit the Unaccounted Funds to the Account Holder’s gana777.com Account and subsequently requested a withdrawal;

3.6 CLOSING A gana777.com ACCOUNT
1. An Account Holder may close their gana777.com account by contacting gana777.com customer support via live chat service and by e-mail at support@gana777.com. All funds in the gana777.com account will be remitted to the Account Holder.
2. If an existing gana777.com account is closed, obligations already entered into will be fulfilled.
3. Account Holders who wish to recover funds held in a closed, blocked or excluded account are advised to contact Customer Support.
4. In the event of closure of their gana777.com Account due to gambling addiction or fraud, a person must not open a new gana777.com Account. Technocred shall not be liable if the individual manages to open a new account, nor for any direct or indirect consequential damage. Technocred reserves the right to close any account opened in breach of this rule at any time.

4. PAYMENT RULES

Deposits and withdrawals to and from a gana777.com account shall always be made via a financial institution or a payment solution provider. Procedures, terms and conditions, availability and duration of deposits/withdrawals may vary over time, as well as according to the country and the financial institution in question. Current information is available after logging into the website under the headings "Deposit" or "Withdrawal".
Technocred will not make a payment to an Account Holder from their gana777.com Account before the Account Holder’s identity, age and place of residence have been sufficiently verified.
Technocred may appoint a Payment Solution Provider to act, receive deposits, hold and manage funds and/or facilitate withdrawals on behalf of Technocred.
Technocred will credit to the gana777.com Account all funds received by Technocred from or on behalf of the Account Holder or owed by Technocred to the Account Holder.
Payment/withdrawal method to/from the gana777.com account:
1. The Account Holder may only:
  - a) make deposits into their gana777.com Account from their personal account created with one of the Financial Institutions or their licensees;
  - b) request withdrawals of funds held in their gana777.com Account to their personal account created with one of the Financial Institutions or their licensees.
2. The Account Holder is responsible for providing Technocred with the correct details of their personal account for the purpose of making withdrawals from their gana777.com account.
3. An Account Holder shall not allow third parties to use their gana777.com Account to make deposits or withdrawals from their gana777.com Account.
4. It is the sole responsibility of the Account Holder to ensure that they comply with the above provisions.
5. Management reserves the right to cancel and void any gaming action originating from a deposit from an external bank.
6. Technocred will not accept a bet from an Account Holder unless a gana777.com account has been opened in the Account Holder’s name and there are sufficient funds in the gana777.com account to cover the amount of the bet, or funds necessary to cover the amount of the bet are provided in an approved manner.
7. Technocred will deal with the credit balance of a gana777.com Account only as follows:
  - a) debiting from the gana777.com Account a bet placed by the Account Holder or an amount that the Account Holder indicates they wish to bet in the course of a game they are playing or about to play;
  - b) paying reasonable bank charges for deposits received and funds withdrawn; or as authorised by the Remote Gaming Regulations.
8. The balance of a gana777.com account may become negative in the event of a chargeback.
9. Withdrawals from a gana777.com account are made via payments directed to the Account Holder or transferred to a bank account in the name of the Account Holder, as indicated by the Account Holder. Whenever possible, Technocred will restrict withdrawals to be made only to the same account used by the Account Holder to make deposits.
10. Payment of winnings may be delayed for up to 30 days.
11. The maximum amount we shall be obliged to pay you in respect of any bet or spin will be limited to 500,000 GTQ through this website. This figure does not include any potential progressive jackpot winnings. You acknowledge and agree that, for certain products, your approved level of participation may mean that you have the opportunity to win more than the amount set out above. You agree that we shall only be obliged to pay you the maximum amount specified above.
12. If an Account Holder wishes to withdraw funds they have deposited into their gana777.com Account before having wagered the funds in any game or sports betting offer, Technocred reserves the right to deny the Account Holder the withdrawal of the deposited funds until the funds have been fully wagered first.
13. Depending on the payment method chosen by the Account Holder, minimum and/or maximum deposit limits may apply. For related withdrawals a fee of 3% will apply. Transfer fees charged by banks also apply.
14. Technocred reserves the right to charge the Account Holder administrative costs resulting from withdrawals made by the Account Holder. Withdrawal is free once per calendar week. If the player requests multiple withdrawals (more than once) in a calendar week, gana777.com may impose a 3% fee from the third withdrawal request.
15. Placing a bet over the internet may be illegal in the jurisdiction where the Account Holder is resident and/or domiciled; if so, the Account Holder is not authorised to use a Card for the purpose of placing a bet.
16. The participation of an Account Holder in the Services if the Account Holder is resident and/or domiciled in a jurisdiction where such participation is prohibited by law shall not affect any participation or payment made and accrued to the benefit of Technocred.
17. Technocred, the Regulator or any Government Authority may monitor or request to review all transactions to prevent money laundering. All suspicious transactions detected by Technocred will be reported to the Governing Authorities.
18. It is the sole responsibility of the Account Holder to pay and proceed with all necessary diligence regarding taxes on any prize, if applicable.

4.1 DEPOSITS
1. The minimum deposit amount is 100 GTQ.
2. Deposits must be made from accounts in the name of the registered Account Holder. In case of doubt, Gana777 reserves the right to accept deposits only upon presentation of a valid passport or comparable identity document.
3. Deposits with credit card cost 7% + 2.5 GTQ per transaction.
4. Deposits by local bank transfer have a cost of 0.
5. Cash deposits at any point of sale have no cost.

4.2 WITHDRAWALS
1. Each withdrawal request is checked and transferred manually. Transactions are not carried out automatically.
2. All deposited amounts must be used for betting/casino games. Withdrawal of all betting/casino winnings may be requested. The relevant bonus conditions must be met.
3. The customer is entitled to have the existing balance of any winnings, or, where applicable, a part thereof, paid out from their betting account, provided that all deposits have been confirmed. The betting customer notifies Gana777 of their withdrawal request via the appropriate form on the website. The minimum amount for withdrawal by bank transfer is 1000 GTQ, the minimum amount for all other withdrawal methods is 100 GTQ.
4. Whenever possible, all withdrawals will be processed to the payment account(s) from which the deposit(s) were made. Withdrawal payments can only be made in the name of and to the registered Account Holder. In case of doubt, Gana777 reserves the right to make payment only upon presentation of a valid passport or comparable identity document. In principle, when a withdrawal is requested, Gana777 reserves the right to withhold payment until final verification of the credit card by the card-issuing bank.
5. Certain payment processing solutions, in particular credit cards, are processed through Technocred S.A.
  Company information (Technocred S.A.):
  Reg. No.: 149890
  Address: 9 av. 33-34 zona 11 Colonia Las Charcas Oficina 6. Ciudad
  Postcode: 01011
  City: Ciudad de Guatemala
  Country: Guatemala
  Tel: +502 4209-0744
  Email: support@gana777.com
6. The customer is entitled to request two withdrawals per calendar week (Monday to Sunday) without any fees being applied. For each additional withdrawal within a calendar week, Gana777 will deduct fees of €5 + 3% of the withdrawal amount, or the equivalent amount in the customer’s gaming account currency.
7. Gana777 reserves the right to refuse payment via a specific payment method and may require transfer to a bank account without stating the reason.
8. The maximum withdrawal amount per calendar month is 100,000 GTQ.

5. SECURITY RULES

Technocred maintains strict confidentiality in all relationships with the Account Holder. However, if required by the Governing Authority, a judge or, where required by law, another public authority, and/or in the event that an Account Holder breaches the gana777.com Rules, data may be disclosed to a third party for investigation purposes.
The Account Holder receives a personal account number. The Account Holder chooses a password and a username. It is the Account Holder's responsibility not to share this information. If the Account Holder has reason to believe that others have become aware of this information, the Account Holder must immediately contact gana777.com customer service and a new password will be issued. Technocred is not obliged to maintain usernames or passwords. If the Account Holder misplaces, forgets, loses or shares their username and/or password with a third party, or if they are unable to access the website or any service for any reason other than Technocred’s fault, Technocred shall not be liable and shall not accept any claims related to that gana777.com Account.
All electronic communications between the Account Holder and Technocred are kept on record for compliance with accounting and financial regulations.
Deposits may from time to time be partially or completely rejected subject to certain security systems managed in cooperation with a Payment Solution Provider and/or a Financial Institution. Such security measures may reject Cards that are legitimate, but which nonetheless cannot be processed at a given time. Technocred staff do not control such systems and have no knowledge of the reasons why deposits are rejected.
Technocred may request documents to verify the Card user’s identity and/or authorisation to use a specific Card and/or other facts and information provided by the Account Holder before processing deposits and/or withdrawals. This may result in slight delays. From time to time, chargebacks are received and these will be handled in accordance with Technocred’s procedures.
It is illegal to use and/or abuse an error or an instance of incompleteness on the website and/or in the Client Application and/or in any of the software and/or services provided on the website. In the event that the Account Holder detects or becomes aware of such an error or incompleteness, they must:
- a) refrain from taking any advantage of it;
- b) keep such error or incompleteness strictly confidential;
- c) upon detecting or becoming aware of such error or incompleteness, notify gana777.com by sending an e-mail to support@gana777.com.
Without prejudice to other remedies available at law or in equity, if the Account Holder does not comply with this clause, Technocred shall:
- a) be entitled to full compensation for all costs that may be associated with the error or incompleteness, and for the damage resulting from the Account Holder’s failure to comply with this clause;
- b) reserve the right, in particular but not limited to, to block the Account Holder’s gana777.com account and/or freeze or deduct all or part of the gana777.com Account balance without prior notice in order to cover part or all of the damage suffered or expected by Technocred.
The identity of an Account Holder shall be determined on the basis of all or a combination of information such as name, postal address, e-mail address, credit/debit card number and any other type of identification that may be required.

6. PLAYING ON gana777.com

With each bet placed, the betting customer acknowledges the validity and applicability of these betting provisions in their current version. In case of differences between the English version of the T&Cs and other language versions, the English version shall prevail.
In principle, a bet is only accepted if the betting customer’s betting account is sufficiently funded.
When a bet is accepted despite insufficient coverage due to a technical error, the bet is declared void. Gana777 is not liable for damages.
Bets are placed online at Gana777. Betting requests cannot be submitted to Gana777 by post, fax or e-mail. Betting requests or bets received by Gana777 in this way will be deemed not accepted. To place bets in this way, the express written acceptance of Gana777 is required.
The bet is placed as soon as Gana777 has confirmed the bet electronically online (the bet has been accepted).
The bet shall be void if, as a result of transmission errors, it is shown that the date or time when the bet was placed or the betting customer’s necessary personal data are missing. The stake will be refunded.
With each bet placed, the betting customer acknowledges the validity and applicability of these betting provisions in their current version. In case of differences between the English version of the T&Cs and other language versions, the English version shall prevail.
In principle, a bet is only accepted if the betting customer’s betting account is sufficiently funded.
When a bet is accepted despite insufficient coverage due to a technical error, the bet is declared void. Gana777 is not liable for damages.
Bets are placed online at Gana777. Betting requests cannot be submitted to Gana777 by post, fax or e-mail. Betting requests or bets received by Gana777 in this way will be deemed not accepted. To place bets in this way, the express written acceptance of Gana777 is required.
The bet is placed as soon as Gana777 has confirmed the bet electronically online (the bet has been accepted).
The bet shall be void if, as a result of transmission errors, it is shown that the date or time when the bet was placed or the betting customer’s necessary personal data are missing. The stake will be refunded.

7. PRIZES

All Prizes won through contests and/or promotions organised by gana777.com will be sent within a reasonable period of time, and a delay of six weeks from the end of the contest or promotion is not guaranteed. gana777.com is not responsible for mail, requests, prize claims or entries that are lost, delayed, illegible, incomplete, damaged, mutilated, misdirected or bear "postage due".
Except with respect to any remote gaming and betting duty that may be payable, it is the sole responsibility of the Account Holder to pay and proceed with all necessary diligence regarding any tax and levy arising from or in connection with any Prize, if applicable.

8. INTELLECTUAL PROPERTY

The website design and the Services, all software included on the website and in the Services and the content are protected by copyright, trademarks, patents and other intellectual property rights and laws belonging to Technocred / gana777.com and/or its licensors.
A User may only view, download and store on any compatible device, print, use, quote and cite the Content for their own personal, non-commercial use and provided that they give appropriate acknowledgement to Technocred / Gana777.com where appropriate.
Technocred / gana777.com expressly reserves all intellectual property rights in the Services and the Content, and the User may not use the Services or any Content for any purpose other than as set out above.
In particular, a User may under no circumstances:
- a) remove the copyright or trademark notice or other proprietary notice included in the Content and/or from any copy of the Content made under these Terms of Use;
- b) use any Content in a way that may infringe any of the rights of Technocred / gana777.com or the rights of a third party;
- c) use the Content in any way that may be unlawful or violate Technocred / gana777.com’s Terms;
- d) use, reproduce, modify, edit, mash-up or remix, apply any voice-over or commentary to, display, perform, publish, distribute, transmit, broadcast, frame, communicate to the public or circulate to any third party or exploit the Services and/or Content in any way for their commercial benefit. "Commercial gain" may include any activity that attracts advertising revenue or subscription payments for the distribution or access to Technocred / gana777.com content, or by reducing the need for a third party to subscribe to
- e) copy, publish, republish or redistribute, communicate or transmit to third parties the Content or any information obtained or derived from it in any way; or archive or store any Content so that it may be accessed by any person other than a User.

9. CHANGE OF SERVICES

The User understands that Technocred / gana777.com reserves the right to change or remove any of its Services at any time without liability to the Account Holder. Any modification of the Services will be communicated to the User by a notice on the Website or by e-mail using the contact details provided by the User. Any change in the Services will not relieve Technocred / gana777.com from its obligation to honour outstanding bets or wagers at the time of such change.

10. DATA PROTECTION

The betting customer declares that they understand that their personal data, which Gana777 collects when placing the bet, is stored and processed as part of normal betting operations.
Gana777 will only process the customer’s personal data for the purposes for which it was collected, i.e. to offer the customer an online betting service.
Gana777 will not transmit the customer’s data to third parties unless required to do so by law or court proceedings. Gana777 reserves the right to disclose customer data if disclosure appears to be necessary in the public interest.
The customer has the right to free access to their data as well as to modify it.
The customer has the right to unsubscribe from marketing information. A message to Gana777’s support department is sufficient for this.
When you play casino slot games developed by NetEnt, NetEnt’s privacy policy also applies. It can be found here https://www.netent.com/en/netent-privacy-policy-eu/

11. DISCLAIMER

The gana777.com Rules published in English, translated into Spanish and amended from time to time govern the Contract. Translations into other languages are made as a service and in good faith. In case of discrepancy between the English version and a translation, the English version shall prevail.
The Account Holder is advised to comply with the applicable legislation in the jurisdiction in which they are domiciled and/or resident. Technocred does not provide advice to the Account Holder regarding tax and/or legal matters. If the Account Holder wishes to obtain advice on tax and legal matters, they are advised to contact the relevant advisers and/or authorities in the jurisdiction in which they are domiciled and/or resident.
In the event that Technocred is found liable in any way by a court of law and/or similar authority with legal competence and/or jurisdiction over Technocred, then Technocred’s liability shall be limited to the amount of the stake or the Account Holder’s net winnings, whichever is lower. Alternatively, where relevant and applicable, the amount recorded in the gana777.com Account or the amount transferred to or from the gana777.com Account, whichever is lower.
Technocred reserves the right, at all times, to settle any dispute at its own discretion, in accordance with principles of fairness.
Technocred is not affiliated or connected with sports teams, event organisers or players featured on its websites and makes no claim to any intellectual property rights relating to their names and images, which are used strictly to provide the Services.
Technocred makes no representation or warranty, express or implied, as to the legal rights of the Account Holder to participate in the Services, nor does any of Technocred’s employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotional or other agencies, media partners, agents or retailers have the authority to make such a representation or warranty. The Account Holder may not use the Services, open, use or reuse a gana777.com Account, enter the Website or accept any Prize if the Account Holder does not understand, agree to, wish to be part of and comply with, without exception, all the gana777.com Rules contained herein, as may be amended from time to time.
Technocred does not acknowledge or accept any liability for damages and/or losses to an Account Holder and/or a third party caused directly and/or indirectly due to the Account Holder:
- a) making deposits into their gana777.com Account through a Card or account of a third party;
- b) requesting withdrawals from their gana777.com Account to a third party’s account;
- c) providing incorrect details of their personal account for the purpose of making withdrawals from their gana777.com Account;
- d) allowing third parties to use their gana777.com Account to make deposits or withdrawals from their gana777.com Account.
The Account Holder must take all appropriate measures to protect the data and/or Software stored on their computer against all damage of any kind or intrusion.
The connection to the Website and the Account Holder’s participation in any Service is the responsibility of the Account Holder.
Technocred does not acknowledge or accept any liability for damages and/or losses to an Account Holder and/or a third party caused directly and/or indirectly due to:
- a) error, misprint, misinterpretation, misreading, mistranslation, spelling mistake, reading error, transaction error, technical failure, technical hazard, recording error, obvious error, cancellation of a game for any reason, force majeure and/or any other similar event;
- b) violation of the gana777.com Rules;
- c) collusion and/or criminal actions;
- d) advice provided by Technocred;
- e) failure of gana777.com’s central computer system or any part of it; delays, losses, errors or omissions resulting from failures in any telecommunications or data transmission system; and/or
- f) financial risk and loss, including but not limited to variations in exchange rates;
The Account Holder understands that the Services offered on the Website are for entertainment purposes only. The Account Holder is not obliged to use the Services, and such participation, if chosen by the Account Holder, is at their entire choice, discretion and risk. The Account Holder’s interest in the Services and the Website is personal and non-professional. The Account Holder enters the Website for their exclusive personal entertainment. Any other entry, access, use or reuse of the Services and/or the Website by the Account Holder/Player is prohibited.
The SMS notification service is exclusively for the benefit of the Account Holder. Technocred does not acknowledge or accept any responsibility in the event that there is an error in the content of the SMS notifications or if the Account Holder does not receive the SMS notification(s).
All information displayed on our website (including but not limited to scores, results, event times, statistics, editorial text, etc.) is provided for information purposes only and is not intended to constitute professional advice of any kind. Neither Technocred nor any of its independent providers is responsible for errors, lack of completeness, inaccuracies or delays in the information, nor for any actions taken based on the information contained therein.
All prizes won through contests, promotions organised by Technocred will be sent within an estimated, non-guaranteed period of six weeks from the end of the competition, promotion or tournament.
In the event that the Account Holder’s participation in the Services is interrupted by a failure of the telecommunications system or the Account Holder’s computer system, which prevents them from continuing to use the Services after having placed a bet, Technocred will take all reasonable steps to ensure that its approved computer system enables the Account Holder, once the system is restored, to resume their participation in the Services at the point immediately before the interruption. If the gana777.com system does not allow the Account Holder to do so, Technocred shall:
- a) ensure that the game is finalised;
- b) refund the amount of the bet to the Account Holder in their gana777.com Account.
If a Service is lost after starting due to a failure of the gana777.com computer operating system, Technocred shall:
- a) refund the amount wagered on the Service, and if the Account Holder has an accumulated credit at the time the Service is lost, credit the monetary value of the credit to the Account Holder’s gana777.com Account or, if such account no longer exists, pay it to the Account Holder in an approved form;
- b) refrain from offering any further Service if it is likely that the Service will be affected by the same failure.
Participation in the Services implies knowledge and acceptance of the limits of the Internet, in particular:
- a) technical capacity, response time for consultation, query or transfer of information, risk of interruption and, in general, risks inherent in any connection and transmission failure;
- b) failure in data protection;
- c) risk of contamination from possible viruses circulating on the network.
Therefore, without prejudice to other clauses in this Disclaimer section, Technocred shall not be liable for (including but not limited to):
- a) transmission and/or reception of any data and/or information on the Internet;
- b) any network malfunction that prevents the proper development of any game;
- c) failure of any receiving equipment or communication circuit;
- d) loss of any data;
- e) any damage caused by a virus, computer error or technical failure;
- f) any damage caused to the Player’s equipment, including hardware and software;
- g) any failure that prevents or limits participation in a game, or a failure that damages the Account Holder’s system, including their hardware and software.
Game material (whether obtained electronically or by other means) is automatically void if forged, mutilated, counterfeit, altered or tampered with in any way, or if illegible, mechanically or electronically reproduced, obtained outside legitimate authorised channels, or if it contains printing, production, typographical, mechanical, electronic or any other type of error.
Technocred is not responsible for mail, requests, prize claims or entries that are lost, delayed, illegible, incomplete, damaged, mutilated, misdirected or bear "postage due".
Technocred’s liability for any error or malfunction included in the games is limited to replacement. Velorum shall not be liable for any malfunction of the playback device nor for attempts by the Account Holder to use the Services by methods, means or forms not intended by Technocred.
In the event that Gana777 is found liable in any way by a court of law and/or similar authority with legal competence and/or jurisdiction over Gana777, then Gana777’s liability shall be limited to the amount recorded in the Gana777 Account or the amount transferred to or from the Gana777 Account, whichever is lower.
The Account Holder shall hold Technocred, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotional or other agencies, media partners, agents and retailers harmless and shall fully indemnify them from all costs, expenses, liabilities and damages of any kind that may arise as a result of:
- a) entering, using or reusing the Website;
- b) using any material from the Website;
- c) entering, using or reusing the servers used to provide the Services;
- d) entering, using or reusing a Client Application;
- e) participating in games, chat functionalities and Services; or
- f) accepting any prize.
Under no circumstances, including but not limited to negligence, shall Technocred, its Software and Client Application, software providers, subsidiary or affiliated companies be liable for any direct, indirect, incidental, special or consequential damages resulting from the use of or inability to use Technocred’s or its providers’ products, Client Application and/or materials. The Account Holder specifically acknowledges and agrees that Technocred is not responsible for any defamatory, offensive or illegal conduct of any Account Holder. If the Account Holder is dissatisfied with any Service or with any of the gana777.com Rules set out herein, the Account Holder’s sole and exclusive remedy is to stop using the Services.
The Account Holder understands, acknowledges and agrees that any resemblance of names, circumstances or conditions used, represented, described or suggested in the games operated on the Website to reality is purely coincidental and unintentional.
The Account Holder understands that Technocred reserves the right to change or remove any of its Services at any time.
The Account Holder shall review the gana777.com Rules as published on the Website on a regular basis, and at least once a month.

12. USER LIABILITY TOWARDS TECHNOCRED / gana777.com

A User acknowledges that any use by a User of the Content or the Services in a manner not expressly permitted by Technocred / gana777.com’s Terms may mean that the User is infringing the rights of Technocred / gana777.com and/or the rights of Technocred /gana777.com’s third-party licensors, or may place Technocred / gana777.com in breach of its obligations to others, and Technocred / gana777.com and its licensors reserve all rights and remedies against Users in respect of such infringement.
A User hereby agrees to compensate Technocred / gana777.com in respect of any loss, cost, damage, expense or liability that Technocred / gana777.com may suffer as a result of:
- a) the User’s breach of these Terms of Use; and/or
- b) the User’s unauthorised use of the Content and/or the Services.

13. BONUS RULES

13.1 GENERAL
1. Technocred periodically organises bonus campaigns for the different gaming products offered. The terms and conditions of the bonus system will be defined in the bonus terms and conditions adapted to each bonus campaign. Bonuses may be subject to the obligation to wager them a certain number of times (“Wagering Requirement”) before they can be withdrawn. If a bonus is subject to a wagering requirement, winnings generated by wagering the bonus can only be withdrawn when the wagering requirement has been met.
2. An Account Holder is eligible for one bonus per campaign, with the exception of campaigns called "Refer a friend".
3. An Account Holder is only eligible for one bonus per Account, which means no more than one bonus per user, IP address, computer device, household, residential address, telephone number, credit or debit card and/or electronic payment account, e-mail address and environments where computers are shared (university, fraternity, school, public library, workplace, etc.).
4. Technocred reserves the right to offer a specific bonus to a specific customer or group of customers.
5. In case of discrepancy between the English version of the bonus terms and conditions and any translation thereof, the English version shall prevail.
6. Winnings from free spins are paid as bonus money.
7. Winnings from free spins have a wagering requirement of 40x, unless stated otherwise.
8. The wagering order is first with real money and then with bonus money.
9. The bonus balance or free spins are not returned to the player if they cancel their withdrawal.
10. The maximum bet when playing with bonus money is 50 GTQ.
11. The maximum bet when playing with real money is 150 GTQ; of which, regardless of the bet amount, a maximum of 50 GTQ contributes to the wagering requirement.
12. Any withdrawal made before the full completion of the bonus wagering will result in the total loss of the bonus as well as all accumulated bonus funds and winnings from the bonus and deposit used to activate/credit the bonus.
13. The maximum withdrawal and conversion of bonus money is limited to 1000 GTQ. The remaining balance will be forfeited upon withdrawal.
14. Mixed bet winnings are converted into bonus money.
15. Bonuses offered by gana777.com are intended solely for genuine recreational players. Abuse of any bonus offer will not be tolerated. gana777.com reserves the right to investigate, cancel, suspend or block any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided.
13.2 BONUS ABUSE
“Bonus Abuse” includes, but is not limited to:
- a) breach of the terms and conditions of a bonus,
- b) free bets or any other promotional offer;
- c) opening multiple accounts to claim multiple bonuses;
Where there is reasonable suspicion that the Account Holder has committed or attempted to commit bonus abuse, either on their own or as part of a group, Technocred reserves the right to: forfeit the bonus allocated to the Account Holder and any winnings from that bonus, and/or revoke, deny or withdraw a bonus offer from the Account Holder, and/or block access to particular products, and/or exclude the Account Holder from any future promotional offers, and/or cancel the Account Holder’s account with immediate effect.
13.3 REFER A FRIEND
1. For "Refer a friend" campaigns, an Account Holder may benefit from more than one bonus per campaign and/or per month, subject to the limit set in each specific "Refer a friend" campaign.
2. Referrers may not refer a family member nor may they refer friends or colleagues from the same household or with whom they share a credit or debit card or an electronic payment account, IP address and/or computer device.
3. Technocred reserves the right to withhold the Referrer’s bonus and to deduct bets placed by one or more Referees when Technocred suspects that the Referrer/Referee has abused the spirit of the bonus offer, including but not limited to cases where Referees make identical or very similar deposit and betting patterns.

14. CHAT AND LIVE CHAT FUNCTIONALITY RULES

gana777.com customer service can be reached through the Livechat service.
Some games are provided to the Account Holder with a free chat function to communicate with the dealer or with other players in group conversations at the table. Rules apply to ensure that a pleasant atmosphere is maintained online, that no fraudulent activity is facilitated and that players feel part of the community. The Account Holder shall not use the chat function for collusion purposes. Private chats between players are prohibited.
In no event shall Technocred be liable to any Account Holder using the chat function for any damage arising from the conduct of other Account Holders.
The Account Holder shall indemnify and hold Technocred harmless from any damage arising from the Account Holder’s illegal, unlawful or inappropriate conduct, or arising from the Account Holder’s breach of these chat rules.
The chat functionality is moderated or supervised by the software provider and/or Technocred, either automatically or by human means. All conversations are recorded and stored for a reasonable period of time. In case of an infringement or suspected infringement of the chat functionality rules, the moderator will warn the Account Holder. If the Account Holder does not change their behaviour, they may be excluded from the chat room. An Account Holder may also be excluded with immediate effect without prior notice. In the event of multiple exclusions from the chat room, the game provider may, at its sole discretion, decide to exclude the Account Holder from the chat room indefinitely. Any suspicious conversation will be reported to the Governing Authorities.
The Account Holder must respect the following rules of conduct:
- a) Use the chat function in good faith;
- b) Not infringe or attempt to infringe the privacy or rights of other players;
- c) Not harass or cause distress or annoyance to any other player;
- d) Not transmit obscene or offensive content;
- e) Not disrupt the normal flow of dialogue;
- f) Not use indecent or rude language, nor make vulgar or threatening statements;
- g) Create a tasteful username: Technocred or the game provider reserves the right to change the username if this rule is not respected;
- h) Not argue or quarrel with other players;
- i) Exchanges with other players must not contain any illegal content, including:
  - (i) pornography or sexually explicit content;
  - (ii) incitement to any kind of hatred, especially on the basis of race, ethnicity, gender, religion or sexuality;
  - (iii) derogatory terms about illnesses or disabilities;
  - (iv) promotion, encouragement or facilitation of antisocial behaviour;
  - (v) discrimination or encouragement to discriminate against any social group, or exploitation of vulnerable sectors of society;
  - (vi) gratuitous violence, promotion, encouragement or facilitation of violence, terrorism or other activities that pose a threat to national security;
  - (vii) promotion, encouragement or facilitation of illicit activities;
  - (viii) misleading representations or defamation;
  - (ix) promotion of tobacco, alcohol and drugs;
  - (x) promotion of the tobacco or arms industry;
  - (xi) any content potentially harmful to Technocred.
- j) Not advertise or promote third-party websites or activities, including forums;
- k) Not assume a false identity;
- l) Not give or request personal data;
- m) Respect and be polite and friendly to all chat participants and moderators;
- n) Not spam the chat function;
- o) Not attempt to influence other players’ actions and thus the outcome of the game by intimidation, abuse or revealing the strength of their hand in a game;
- p) Interact with other players in the language of the table. On shared network tables, the language is English.
The chat functionality rules apply to the chat functionalities of all games and Services provided to the Account Holder, as well as any other tool where the Account Holder may interact with other users of the Website. The chat functionality rules may be supplemented by specific terms and conditions attached to the games or Services, or modified from time to time.

15. CASINO GAMES

Game providers: casino, games and sports betting are provided by the following game providers (the “Game Providers”)
The casino and games products are provided to gana777.com by the following Game Providers (as indicated in each game):
- Asia Live Tech
- BetGames.TV
- Betradar
- BetSoft
- BetSolutions (including Charismatic slots)
- BGaming
- Blueprint
- Booongo
- Casino Technology
- DLV
- 2WP
- ELK
- Endorphina
- Evolution
- GameArt
- Ganapati
- Golden Race
- Habanero
- Igrosoft
- iSoftBet
- Microgaming
- Netgame
- OneTouch
- Platipus
- PlayNGo
- Playson
- Playtech
- Pragmatic Play
- Quickspin
- Red Tiger Gaming
- RedRake
- ReelNRG
- Relax Gaming
- Revolver Gaming
- Spade Gaming
- Spinomenal
- Thunderkick
- Tom Horn
- Triple Cherry
- TrueLab
- Vivo Gaming
- Wazdan
- XPG
- Yggdrasil
Technocred is authorised by the Game Providers to represent, promote and market the Casino and Games services.
Technocred receives, holds and pays funds in relation to an Account Holder for the purpose of carrying out transactions and settlements with the Casino and Games.
Technocred is not responsible for any dispute related to the intellectual property rights attached to the Casino, Games. Velorum accepts and acknowledges responsibility for transactions made to, from and/or with the Casino, Live Casino and Games exclusively for the funds received, held and/or paid to and/or from a gana777.com Account together with an agreement with the Game Providers.
Casino and Games can be played for free or for payment. As a consequence, the Account Holder understands and acknowledges that no purchase is needed or required to play the Casino and Games products. To be able to play for money, a person must register and become an Account Holder.
Employees, licensees, distributors, wholesalers, subsidiaries, agents, retailers and their respective immediate family members of Technocred and the Game Providers are not eligible to participate in the Casino, Live Casino and Games.

16. COMPLAINTS AND DISPUTES

Any complaint related to a transaction in connection with a gana777.com account must be addressed to Technocred within 30 days after the transaction, payment and/or event has taken place or should have taken place. Otherwise, Technocred reserves the right not to consider the complaint at its discretion.
If an Account Holder wishes to submit a complaint, they must contact customer service at www.gana777.com, using the chat system provided on the gaming website www.gana777.com
The complaint must contain clear information – (first name; last name; user ID; telephone number) – details about the identity of the Account Holder and provide all relevant details that gave rise to the complaint.
If the complaint has not been resolved by customer relations agents within 5 working days, the player may send the complaint by e-mail to the official address: info@gana777.com
If the response received is not satisfactory, the customer may submit a verbal or written complaint at Technocred’s headquarters.
Technocred will immediately review any complaint submitted to @gana777.com or at the company’s headquarters and will provide a response within a maximum of 5 working days.
In case of a dispute between Velorum and the Account Holder, www.gana777.com will provide the Account Holder with a detailed record of transactions. This information will also be made available to a legitimate third party (for example, a judge or a court) if Technocred deems it necessary or if requested by a competent authority.

17. AMENDMENTS

Any substantial amendment to Technocred’s Terms and Conditions will be notified in advance by Technocred to the Account Holder before it enters into force.
Our terms and conditions have been updated.

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